Merchandising-DMM

  Buyer Chargebacks: A Merchandising DMM’s Guide to Resolution In the apparel business,  buyer chargebacks  are financial penalties imposed by retailers on suppliers for non-compliance with agreed terms. These deductions can significantly impact profitability and vendor relationships. As a  Divisional Merchandise Manager (DMM) , it’s your responsibility to manage, investigate, and resolve chargebacks efficiently while implementing preventive measures. 1. What is a Buyer Chargeback? A  chargeback  is a deduction from the supplier’s invoice initiated by the buyer due to issues such as: Late shipments Incorrect labeling or packaging Non-compliance with routing guides Quality defects Missing documentation EDI (Electronic Data Interchange) errors Chargebacks are typically detailed in the buyer’s compliance manual and can vary by retailer. 2. Common Chargeback Scenarios in Apparel Late Delivery : Shipment missed the agreed delivery window. Labeling Errors : Incor...

  Managing Buyer Claims: A Merchandising DMM’s Responsibility In the apparel industry,  buyer claims  are formal complaints or requests for compensation raised by buyers due to issues such as quality defects, shipment delays, incorrect labeling, or non-compliance with agreed terms. As a  Divisional Merchandise Manager (DMM) , managing these claims effectively is crucial to maintaining strong buyer relationships and protecting the company’s reputation. 1. Understanding the Nature of Buyer Claims Buyer claims typically fall into the following categories: Quality Issues : Defects in stitching, fabric, color variation, or sizing discrepancies. Delivery Delays : Missed shipment deadlines affecting retail launches or promotions. Quantity Discrepancies : Short shipments or over-shipments. Packaging Errors : Incorrect labeling, barcodes, or packaging materials. Compliance Violations : Failure to meet social, environmental, or safety standards. 2. DMM’s Role in Claim Resoluti...

  Order Execution with Factory: A DMM Merchandising Perspective As a  Divisional Merchandise Manager (DMM)  in the apparel sector, executing an order with the factory is a critical phase that bridges planning and production. It requires strategic coordination, clear communication, and close monitoring to ensure that the buyer’s expectations are met with precision and timeliness. 1. Pre-Production Planning Before the factory begins production, the DMM ensures that all necessary elements are in place: Tech Pack Finalization : Confirm that the factory has the latest approved tech packs, including measurements, trims, and construction details. Sample Approval : Ensure that pre-production samples (PPS) are approved by the buyer. Material Sourcing : Verify that all fabrics and accessories are sourced and in-house as per the production timeline. Capacity Booking : Confirm factory production slots and align them with delivery schedules. 2. Order Confirmation and Handover Once the...

  Meeting Summary: Buyer Discussion for Order Confirmation & Price Negotiation Meeting Objective: To finalize order confirmation and negotiate pricing terms for the upcoming apparel shipment. Date & Time: [Insert Date] | [Insert Time] Location:  [Insert Meeting Location or Virtual Platform] Attendees: Buyer:  [Buyer's Name & Company] Seller/Merchandiser:  [Your Name or Team Name] Supporting Team:  [List any other participants, e.g., production, finance] Agenda: Review of product specifications and order quantity Discussion on delivery timeline and production capacity Price negotiation based on cost breakdown and buyer’s target price Confirmation of payment terms and Incoterms Final agreement and next steps Key Discussion Points: ✅ Order Details: Product: [e.g., Men's Cotton Polo Shirts] Quantity: [e.g., 10,000 pcs] Sizes & Colors: [e.g., S–XXL, 5 color variants] Delivery Window: [e.g., 15 August – 30 August 2025] 💬 Price Negotiation: I...

  Merchandising & DMM Marketing in Apparel and Fashion In the fast-paced world of  fashion retail , success hinges on the ability to anticipate trends, manage inventory smartly, and create compelling customer experiences. This is where  merchandising  and  Divisional Merchandise Manager (DMM) marketing  come into play—working together to ensure that fashion brands stay relevant, profitable, and customer-focused. Fashion Merchandising: The Art and Science Fashion merchandising involves curating the right mix of apparel products, managing seasonal collections, and presenting them in a way that resonates with target customers. It blends creativity with analytics to drive sales and brand loyalty. Key Functions: Trend Forecasting : Identifying upcoming styles, colors, and silhouettes. Assortment Planning : Selecting the right mix of products by category, size, and price point. Inventory Control : Balancing stock levels to avoid overstock or stockouts. Visual...

  🗓️ Daily Responsibilities of a Merchandising DMM A DMM’s day is dynamic and involves both strategic oversight and hands-on management. Here's how their typical day might unfold: 1. Morning Review & Planning Sales Performance Check : Review daily, weekly, and monthly sales reports to track performance against targets. Inventory Status : Monitor stock levels, identify slow-moving items, and flag potential out-of-stock risks. Team Briefing : Conduct quick meetings with buyers and planners to align on priorities and address urgent issues. 2. Vendor & Product Management Supplier Communication : Negotiate pricing, delivery schedules, and promotional opportunities with vendors. Product Selection : Evaluate new product proposals and finalize assortments for upcoming seasons. Quality & Trend Analysis : Assess product quality and ensure alignment with current market trends and customer preferences. 3. Strategic Oversight Category Strategy Development : Refine merchandisin...